سياسة الإستبدال و الإسترجاع

1. Evita Store is committed to satisfying its customers and providing high-quality products. The customer may request a product return within a maximum of seven (7) calendar days from the date of receipt, provided that: • the product is not used in its final form. • it is in its original condition in terms of packaging, cleanliness, and no tampering with the contents. • the request is accompanied by the original purchase invoice or proof of purchase. 2. Return or exchange requests are not accepted in the following cases: • if the product has been opened or used partially or fully. • if the product is manufactured or customized specifically for the customer based on their request (such as wholesale orders or technical specifications that are not general). • if the legal return period has expired. 3. If a manufacturing defect or damage resulting from a manufacturing or shipping error is proven, Rima for Industry bears the full costs of return or replacement, including shipping fees. The customer must: • report the defect within a maximum of (7) days from the date of receipt. • provide photos showing the damage or defect. • return the product according to customer service instructions after coordinating with them. 4. The due amounts will be refunded (if the return is approved) within a maximum of fourteen (14) working days from the date of receiving and reviewing the returned product by the quality team, and the amount will be transferred directly to a bank account in the customer's name. Cash refunds are not permitted. 5. The customer bears the shipping costs if the reason for the return or exchange is due to their personal preference without a defect or error from the company (such as changing their mind or not wanting to keep the product). 6. Please contact the customer service team before starting any return or exchange process, as the case will be evaluated and the customer will be provided with the approved steps for implementation.